Nigeria’s leading Business Process Outsourcing firm, with a strong focus in sub-saharan Africa, was recently awarded ‘Call Centre Solution Provider Company of The Year’ at ATPN’s AfriHit ProSummit 2016 which held in Abuja. This is coming on the heels of a superlative win with its recent award as at the Nigerian Technology Awards 2016 and ASSOCHAM India-Africa Champion in Biz Awards 2016 for “Distinguished Achievement in IT & ITES” for iSON Group consecutively second time in a row .
The theme ‘ICT Proficiency & Corporate Management’ brought together numerous dignitaries from various fields in the country with eminent brands who have strategically developed and driven growth recognized.
Responding to the award, Founder and Chairman of ISON Group Ramesh Awtaney said, “We at ISON are thrilled to have received this award, our challenge at ISON has been to transform our call centers into fully integrated, context-based customer experience management centers to address the needs of the customer. We are glad that our efforts -especially the efforts of our employees who have been committed to providing highest standard of services in line with international best practice to our customers are being recognized.”
With extensive experience in multi-vendor products and platforms, iSON offers end-to-end technology solutions for contact centers, including consulting, systems integration, infrastructure implementation, and onsite/ remote support which help enterprises address the ever-demanding customer needs.
As of 2016, Nigeria accounts for over half the call center staff working for iSON across Africa. Due to the rigorous training the company offers its staff, they are highly valuable in other verticals they migrate to, thus reinforcing iSON as a strong platform for capacity engagement and building.
The company currently employs more than 5000+ Nigerians with 99.5% of its work force as local staff. In less than a year, iSON has set up three state-of-the-art facilities in Ibadan, Abeokuta and Ilorin, in addition to an existing facility in Ibadan. Each facility is fully equipped with a state-of-the art functional Skill Development Centre. The centers continue to provide skills training for thousands of graduates employed by the organization. iSON can proudly boast of being one of the top generators of employment opportunities and capacity building of talents.
iSON has won several awards including the Great Place To Work Nigeria 2016 for Best Practices and CSR. In addition, Frost and Sullivan positions iSON BPO in the High Impact and High Strategy Innovation Zone in Decision Support Matrix conferring 2016 Best Practices Award for Competitive Strategy Innovation and Leadership.