Leading innovative financial institution, Wema Bank, has once again raised the bar of positive customer experience by hosting its esteemed High Net-worth Individuals (HNIs) in Northern Nigeria and reaffirming its commitment to their satisfaction.
At the well-attended meeting held at Transcorp Hilton, Abuja, the bank appreciated the high net worth customers for their loyalty. It reiterated that customer satisfaction remained its priority.
The event, one of the bank’s activities to mark the 2021 International Customer Service Week themed ‘The Power of Service’, also allowed Wema to showcase the latest beneficial products and services.
Welcoming guests, the Managing Director, Ademola Adebise, recalled the bank’s humble beginnings and how it has become a truly Nigerian brand with operations across the entire country and the leading player in the digital banking space with ALAT for individuals and corporates, as well as several offerings to support SMEs.
The Executive Director, North and East Directorate, Wema Bank, Chukwuemeka Obiagwu, appreciated the customers for their patronage, noting that they are the reason Nigeria’s leading indigenous financial institution remains in business.
Obiagwu reiterated that excellence remains the gold standard of all Wema Bank’s operations and that it would never render mediocre service.
“We are aware you have limitless options in the modern marketplace but have chosen to remain with us. We are indeed grateful, and this is one of the reasons we have adopted a personalised, customer-centric approach to serving you. We want to strengthen our relationship and know how you would want us to serve you better,” he said.
Also commenting on the forum’s essence, the Chief Finance and Strategy Officer, Tunde Mabawonku, said it was to appreciate the bank’s high net-worth customers and get feedback.
He said: “We wanted to appreciate our customers in Northern Nigeria for their loyalty despite the challenges. We also want to affirm our commitment to excellent service and assure our customers spread across Northern Nigeria that they are guaranteed to win with us. Our recently released H1 2021 results showed growth in key financial metrics; we recorded growth in customers and customer activity. We want to do better, hence this forum to appreciate you and share with you the plans we have for the rest of 2021 and the years that follow.”
Customers at the forum expressed happiness with the bank for the session, noting that it was a good avenue for feedback on further improving its services.
One of them and Director of VPD Money, Mohammed Ibrahim Jega said, “Wema Bank has made a very strategic move by bringing stakeholders together to get feedback. Whatever service you are providing to your customers, you need to get feedback, whether positive or negative. It will help you to plan and organise to give better services. This is one of the major areas of getting the right information from your stakeholders, and I think this is commendable. It will help you in improving your efficiency and services.”
Another customer, Architect (Mrs) Helen Uchechukwu, expressed happiness at being a member of the Wema Alat Family and lauded the forum. “Wema is a great bank. We are happy with the bank because of their support to us in realising our goals. Calling us together to hear from us is a great initiative. The Managing Director and top management staff have been on the ground to get feedback from us. This is commendable, and we thank the bank for this initiative.”
In his closing remarks, the Managing Director, Mr. Adebise noted that “All that we are here to do today, is to say thank you for your support and assure you that we will not relent in satisfying your needs through innovative products and excellent services that fit your lifestyles and empower your aspirations. We have heard from you and will address the issues you have raised.”
The well-attended forum also allowed the high net-worth customers to share their experiences with the leading financial institution and ask questions.